Privacy Policy
Last updated: January 2026
1. Introduction
Avertex ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
Personal Information:
- Name, email address, and phone number
- Property addresses and details
- Tenant information (for landlords)
- Tenancy agreements and related documents
- Maintenance and repair requests
- Profile photos and avatars
Automatically Collected Information:
- IP address and browser type
- Device information
- Usage data and analytics
- Cookies and similar technologies
3. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract: To provide the services you have requested
- Legitimate Interest: To improve our services and communicate with you
- Legal Obligation: To comply with applicable laws and regulations
- Consent: For marketing communications (where applicable)
4. How We Use Your Information
- Providing and maintaining the property management platform
- Managing user accounts and authentication
- Processing and tracking repair and maintenance requests
- Facilitating communication between landlords and tenants
- Storing and organizing property documents
- Sending service-related notifications
- Improving our services and user experience
- Compliance with legal obligations
5. Data Sharing and Disclosure
We may share your information with:
- Other Users: Landlords and tenants within the same tenancy as necessary for the service
- Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, email services)
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal data to third parties.
6. Data Storage and Security
Your data is stored securely using industry-standard encryption and security measures. We use Cloudflare R2 for document storage and implement appropriate technical and organizational measures to protect your personal data.
Data may be processed in the UK and European Economic Area (EEA). Any transfers outside these regions are protected by appropriate safeguards.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance purposes for up to 6 years.
8. Your Rights (UK GDPR)
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Object: Object to certain processing activities
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at support@avertex.io
9. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and improve our services. You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team:
Email: support@avertex.io
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.